Privacy Policy

1. Who we are

Arqon is operated by Westvale Holdings Pty Ltd (ABN 23 695 449 793), trading as Arqon. In this policy, “Arqon”, “we”, “us”, and “our” refer to Arqon.

We provide operations consulting, systems architecture, automation implementation, and advisory services for service businesses.

2. Information we collect

We collect personal information where it is reasonably necessary for our website, lead capture, scheduling, client onboarding, and service delivery activities.

• Contact and business details such as your name, work email, phone number, company, role, and business address.
• Information you submit through our audit, scorecard, contact, scheduling, onboarding, or enquiry forms, including operational challenges and business context.
• Scheduling details provided through Calendly or similar booking tools, including meeting time, invitee details, timezone, and call status.
• Technical and usage information such as page views, analytics events, referring pages, device/browser details, and cookie or tracking identifiers where enabled.
• Client information required to perform services, including business processes, system configurations, data, documentation, tool access details, and relevant personnel information.

3. How we collect information

• Directly from you when you complete forms, book meetings, email us, sign engagement documents, or provide access and materials for a project.
• Automatically through website analytics, event tracking, cookies, and similar technologies used to understand site performance and improve the experience.
• From service providers and integrations we use to operate the website and manage enquiries, including hosting, analytics, CRM, automation, scheduling, and webhook providers.
• From your organisation or authorised representatives where they provide information to us in connection with a proposed or active engagement.

4. How we use information

• Respond to enquiries, audit requests, and meeting bookings.
• Assess operational needs and prepare recommendations, proposals, Statements of Work, or onboarding documents.
• Provide consulting, systems architecture, automation, and advisory services described in an applicable Statement of Work.
• Operate, secure, maintain, measure, and improve our website, forms, analytics, CRM workflows, and service delivery systems.
• Communicate with you about enquiries, engagements, invoices, service updates, handover matters, and administrative issues.
• Comply with legal, regulatory, accounting, security, and dispute resolution obligations.

5. Client data and engagement information

Where we handle personal information on a client’s behalf during an engagement, we use and disclose that information only to the extent necessary to perform the agreed services, unless the client gives prior written consent or the law requires otherwise.

Client data, content, and materials remain the client’s property. Arqon receives a limited licence to use that material solely for the purpose of performing the services.

6. Disclosure to service providers

We may disclose information to employees, contractors, subcontractors, professional advisers, and trusted service providers who need it to support our website, business operations, or service delivery. These recipients are expected to handle information consistently with confidentiality and privacy obligations.

• Website hosting, infrastructure, analytics, and performance monitoring providers.
• CRM, forms, automation, webhook, and email workflow providers.
• Scheduling and meeting providers, including Calendly and calendar/video meeting integrations.
• Professional advisers, insurers, dispute resolution providers, courts, regulators, or authorities where reasonably necessary or legally required.

7. Overseas disclosure

Some technology providers we use may store or process information outside Australia. Where Arqon handles client personal information under an engagement, we will not transfer that information outside Australia without the client’s prior written consent except where required by law or where the overseas recipient is subject to a law or binding scheme that provides substantially similar protection to the Australian Privacy Principles.

8. Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, disclosure, loss, misuse, interference, and alteration. These steps may include access controls, limiting access to personnel with a genuine need to know, using reputable service providers, and removing access credentials when no longer required.

No internet transmission or third-party platform can be guaranteed to be completely secure. Clients remain responsible for maintaining appropriate backups and managing their own systems, permissions, and platform obligations.

9. Data breaches

If we become aware of an actual or suspected Eligible Data Breach involving client personal information, we will notify the relevant client in writing as soon as practicable and, in any event, within 72 hours of becoming aware of the breach. We will take immediate steps to contain the breach, mitigate harm, provide available details, and cooperate with any notification obligations under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).

10. Retention, return, and deletion

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business records, meet legal obligations, resolve disputes, and enforce agreements.

At the conclusion or termination of an engagement, Arqon will, at the client’s election, return or securely destroy personal information held in connection with that engagement within 30 days, unless retention is required by law or agreed in writing.

11. Access and correction

You may request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding and may refuse a request where permitted by law.

12. Complaints and contact

If you have a privacy question, request, or complaint, contact us at hello@arqon.au or by post at 30 Shepherd Street, Liverpool NSW 2170, Australia. We will review your request and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.